customer service

Bad Marketing

Bad Marketing: Sainsbury’s Hate Lesbians (though probably not)

Oh Sainsbury’s, we were getting on so well when we were chatting on Twitter the other week. Earlier [...]

Social Media

Twitter Chat with Sainsbury’s

I’m converted! Grocery shopping is an unnecessary evil of the modern world and I’ve become increasingly infuriated with [...]

Digital Marketing Social Media

The Twitter Full Stop / Period – who knew?

Have you heard about the Twitter full stop or period (dependent on where you live) that can alter [...]

Amy’s Baking Company: Social Media Lessons You Can Learn

If you’re in to Social Media, you’ll have struggled to avoid discovering the Social Media meltdown that was [...]

Social Media

Back on YouTube: Social Media Ranting – How’s your behaviour

So, it’s been a while since I actually filmed, edited and uploaded a video to YouTube. Honestly, I [...]

Social Media: Customer Service

New figures from Sticky Eyes suggest that investing in Customer Care as part of your Social Media strategy [...]


Motel – Free Delivery & Returns

Great news! Motel seem to have listened and are now offering free delivery and returns from their online [...]


An open letter to MotelRocks.com regarding returns policy

Hi MotelRocks.com, I’m emailing regarding your returns policy. From my understanding if I use a discount code I [...]


Chartered Institute of Marketing: Please don’t talk to us!

The CIM (Chartered Institute of Marketing) registration draws to a close tomorrow for the next round of assignments [...]