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Twitter Chat with Sainsbury’s

I'm converted! Grocery shopping is an unnecessary evil of the modern world and I've become increasingly infuriated with Asda's poor fruit and veg quality (mouldy lemons, peppers that looks like a spider has been living inside them, squishy [...]

The Twitter Full Stop / Period – who knew?

Have you heard about the Twitter full stop or period (dependent on where you live) that can alter who sees your reply tweets? Well if you haven't, you're not alone. I claim to have an interest in Social [...]

Did Jeep get the Burger King Treatment on Twitter?

Another day, another hack. As I reported yesterday, Burger King got their Twitter account hacked, but appear to have regained control and are up and running. Today, Jeep...odd!

Burger King’s Twitter Account Gets Hacked

Burger King's Twitter account was hacked today and was actually not taken down very quickly. Last time I checked, the account had been suspended. But when the hack account was still live, this is how it appeared. This [...]

I admit it! I am a dirty, filthy scheduled poster, whether it be on Facebook or Twitter, for work or myself, I create scheduled messages. Yes, if you weren't aware, you can schedule posts on Facebook for Facebook [...]

New Hootsuite features you should be using

Since I've been away, I've noticed a couple of positive changes that have been made to Hootsuite (Twitter management tool) that I think you'd like to know about. These are hootsuite hootlet and hootsuite auto-schedule. If you've read [...]

So, it's been a while since I actually filmed, edited and uploaded a video to YouTube. Honestly, I have not idea how other people do it and what programmes they are using because my process seems so laborious [...]

Social Media: Customer Service

New figures from Sticky Eyes suggest that investing in Customer Care as part of your Social Media strategy really does pay off; from my experience, I would have to agree. I also believe it's the first part of [...]

Social Media Tantrums

I'm posting this quite a while after the event because I don't want you going back and figuring out who I'm talking about. While I'd love that kind of publicity for my blog, I do enjoy my job [...]