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Twitter Chat with Sainsbury’s

Twitter Chat with Sainsbury’s

I'm converted! Grocery shopping is an unnecessary evil of the modern world and I've become increasingly infuriated with Asda's poor fruit and veg quality (mouldy lemons, peppers that looks like a spider has been living inside them, squishy spinach) and I don't have a local Tesco, so I've actually become quite fond of Sainsbury's and this unexpected Twitter exchanged only reaffirmed my new [...]

The Twitter Full Stop / Period – who knew?

The Twitter Full Stop / Period – who knew?

Have you heard about the Twitter full stop or period (dependent on where you live) that can alter who sees your reply tweets? Well if you haven't, you're not alone. I claim to have an interest in Social Media and I only found out about it last week. What am I on about? There appear to be a piece of functionality in Twitter [...]

Did Jeep get the Burger King Treatment on Twitter?

Did Jeep get the Burger King Treatment on Twitter?

Another day, another hack. As I reported yesterday, Burger King got their Twitter account hacked, but appear to have regained control and are up and running. Today, Jeep...odd!

Burger King’s Twitter Account Gets Hacked

Burger King’s Twitter Account Gets Hacked

Burger King's Twitter account was hacked today and was actually not taken down very quickly. Last time I checked, the account had been suspended. But when the hack account was still live, this is how it appeared. This is how their page was rendering in Hootsuite. Unfortunately it even has the verification tick. And this is how Burger King appeared in Google's search [...]

Back off my scheduled posts: 3 reasons why I schedule my Social Media

Back off my scheduled posts: 3 reasons why I schedule my Social Media

I admit it! I am a dirty, filthy scheduled poster, whether it be on Facebook or Twitter, for work or myself, I create scheduled messages. Yes, if you weren't aware, you can schedule posts on Facebook for Facebook pages and if you use something like Hootsuite, you can schedule tweets too, so they can be published when you're not around. I wrote about [...]

New Hootsuite features you should be using

New Hootsuite features you should be using

Since I've been away, I've noticed a couple of positive changes that have been made to Hootsuite (Twitter management tool) that I think you'd like to know about. These are hootsuite hootlet and hootsuite auto-schedule. If you've read my Twitter 101 entry, Hootsuite and other Twitter management tools follow on from that. Don't worry, I'll be writing a post about them soon. Hootsuite [...]

Back on YouTube: Social Media Ranting – How’s your behaviour

Back on YouTube: Social Media Ranting – How’s your behaviour

So, it's been a while since I actually filmed, edited and uploaded a video to YouTube. Honestly, I have not idea how other people do it and what programmes they are using because my process seems so laborious that I'm surprised YouTube is displaying so many additional hours of footage each day. Anyway, without further ado, he's the video I made. It general [...]

Social Media: Customer Service

Social Media: Customer Service

New figures from Sticky Eyes suggest that investing in Customer Care as part of your Social Media strategy really does pay off; from my experience, I would have to agree. I also believe it's the first part of your Social Media engagement strategy you need to get right. I've written before about how Social Media is changing the way we complain, but from [...]

Social Media Tantrums

Social Media Tantrums

I'm posting this quite a while after the event because I don't want you going back and figuring out who I'm talking about. While I'd love that kind of publicity for my blog, I do enjoy my job and would like to keep it. It's not too hard to find out who I work for, but as ever, I won't be telling you [...]

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